SHIPPING & RETURNS

 


Shipping is based on Canada Posts current shipping rates. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.


Shipping Time


Shipping Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.


Snob ships all orders within 24hrs of purchase (excluding weekends & holidays) 


Ground Shipping


Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.


Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.


Expedited Shipping


2nd Day and Next Day purchases placed by 11:00 am PST will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am PST will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.


Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).


International Shipping


Do you ship internationally?


We do ship internationally, You can calculate your shipping prior to check out. please e-mail sales@snobstore.ca for inquires. 


Duties, Taxes, Customs & Other Fees


International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.


Refund of Returned Package


In the case that a package is refused and shipped back to The Snob Store, if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to The Snob Store by the carrier will be deducted from the refund amount.


 


How will I know when my order ships?


Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.


 

Return Policy


If you would like to return an item, you must notify The Snob Store within seven (5) days of your order being delivered and obtain a return authorization number. To be eligible for a return, items must be unopened, unused and in the same condition that you received it. Your return authorization number must be clearly marked on the outside of the return packaging. Once your returned items have been received and inspected, you will be refunded for the items authorized for return. Shipping and handling costs will not be reimbursed. Please allow 10 days for returns to be processed and for any refunds to be issued.


To initiate a return, please contact us at sales@snobstore.ca


Read Product Instructions


Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.


Product Damage in Shipment or Defective


If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return. 


Cancelling an Order


If you would like to cancel or change an order that you've just placed, please email us at sales@snobstore.ca as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

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